Implementation of a Business Intelligence System in the Brazilian Nuclear Industry: An Action Research

The literature on information systems emphasizes the positive impact of information from business intelligence systems (BIS) on decision-making, especially in highly regulated environments. Assessing BIS effectiveness is vital to understanding its value and significance in improving operational performance and management. However, deploying BIS and understanding how BIS dimensions are interrelated and how they affect the decision-making process in organizations in the nuclear field still need to be explored. In order to address this research gap, this article investigates the process of implementing BIS in a Brazilian company from the nuclear industry using an action research methodology. Results suggest that the use of BIS in decision-making routines allowed company managers to expand their perception of previously neglected information, significantly helping in decision-making and prioritizing actions and/or solutions.