TY - GEN
T1 - Toward a Best Practices Model for Web Accessibility in E-Government Portals
AU - Ouaziz, Mohammed Rida
AU - Cheikhi, Laila
AU - Abran, Alain
N1 - Publisher Copyright:
©2025 IEEE.
PY - 2025
Y1 - 2025
N2 - E-government portals are crucial for public service delivery, yet ensuring their accessibility for all citizens, including individuals with disabilities, remains a pressing challenge. This study addresses this issue by proposing an accessibility-based E-Government Portals Best Practices Model (E-GPBPM). The research begins by establishing a comparative analysis of the three most cited accessibility guidelines in the literature: WCAG, Section 508, and E-MAG. As WCAG 2.0 is the most established and comprehensive standard, it was selected for further analysis. Subsequently, a mapping study was conducted to investigate the extent to which the existing E-GPBPM covers the WCAG 2.0 accessibility guideline. This involved a detailed mapping of the model’s best practices against the WCAG 2.0 success criteria. The results show that the WCAG criteria comprehensively align with the E-GPBPM’s specific goals and practices within the web content category. Finally, an accessibility-based version of the E-GPBPM is proposed to foster inclusive access to digital public services.
AB - E-government portals are crucial for public service delivery, yet ensuring their accessibility for all citizens, including individuals with disabilities, remains a pressing challenge. This study addresses this issue by proposing an accessibility-based E-Government Portals Best Practices Model (E-GPBPM). The research begins by establishing a comparative analysis of the three most cited accessibility guidelines in the literature: WCAG, Section 508, and E-MAG. As WCAG 2.0 is the most established and comprehensive standard, it was selected for further analysis. Subsequently, a mapping study was conducted to investigate the extent to which the existing E-GPBPM covers the WCAG 2.0 accessibility guideline. This involved a detailed mapping of the model’s best practices against the WCAG 2.0 success criteria. The results show that the WCAG criteria comprehensively align with the E-GPBPM’s specific goals and practices within the web content category. Finally, an accessibility-based version of the E-GPBPM is proposed to foster inclusive access to digital public services.
KW - Best practices Model
KW - E-GPBPM
KW - Mapping
KW - Quality Model
KW - WCAG
KW - Web Accessibility
UR - https://www.scopus.com/pages/publications/105030494836
U2 - 10.1109/SITA67914.2025.11273653
DO - 10.1109/SITA67914.2025.11273653
M3 - Contribution to conference proceedings
AN - SCOPUS:105030494836
T3 - SITA 2025 - 15th International Conference on Intelligent Systems: Theories and Applications
BT - SITA 2025 - 15th International Conference on Intelligent Systems
A2 - Zellou, Ahmed
A2 - Cheikhi, Laila
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 15th International Conference on Intelligent Systems: Theories and Applications, SITA 2025
Y2 - 20 October 2025 through 21 October 2025
ER -